Moveroo Privacy Policy

Effective Date: 10/07/2025

At Moveroo, we are committed to protecting your privacy. This Privacy Policy explains how we gather, use, store, and share the information you provide when using our website www.moveroo.online, requesting our services, or interacting with us through recorded calls and face verification processes.

This policy applies to all online products and services provided by Moveroo.

Our Commitment to Your Privacy

We prioritize the safety of your personal information. Any details you share while using our website or services will be kept confidential and secure. We do not sell or trade your personal data to advertising or marketing companies.

Information We Collect

When you place an order, request services, or interact with us, we may collect the following types of information:

Personal Information

• Name

• Email Address

• Billing and Delivery Address

• Phone Number

• Purchase and Service Information

Website Interaction Data

• How you use and interact with our website

• Information you provide when registering, subscribing to our newsletter, or completing an online form/survey

Call and Verification Data

• Call Recordings: Audio recordings of calls, including voice data and related communication metadata

• Facial Data: Images, video, or biometric data used for face verification

How We Use Your Information

We use the information collected for the following purposes:

• To process and deliver your orders

• To enhance your website experience and customer service

• To improve the functionality and performance of our site based on user feedback

• To respond efficiently to your inquiries and requests

• For Training and Quality Improvement: Call recordings may be used to improve our services and staff training

• For Security and Verification: Facial data is used to confirm identity and prevent fraud

Data Retention

• Call recordings and facial data are retained only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Once the retention period ends, data is securely deleted or anonymized.

Your Data is Safe with Us

We employ strong security measures to safeguard your personal data from unauthorized access, cyber threats, and misuse. Whether you're placing an order, submitting personal details, or participating in a verification process, we ensure your data remains protected.

Do We Use Cookies?

No, our website does not use cookies.

Sharing Your Information

We will never share your personal information with third parties without your consent.
However, we may work with trusted third-party service providers who assist with storage, processing, and business operations. These providers are required to maintain the confidentiality and security of your information.

We may also disclose information:

• When required by law, regulation, or court order

• In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards

Insurance & Liability

Moveroo is fully insured with Goods in Transit and Public Liability Insurance; however, insurance coverage is not included in the price of our services.

• If you would like your items to be insured during loading, unloading, and transportation, you must purchase insurance separately through Moveroo or arrange coverage with your own insurance provider.

• Without additional insurance, items are transported at your own risk.

Exclusions of Liability:
We are not responsible for loss or damage caused by:

• Natural disasters

• War, terrorism, or civil unrest

• Accidents such as fire, explosions, or other events beyond our control

• Items packed by you (or packed by us at your request), unless additional insurance coverage is arranged

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe your child has submitted personal data to us, please contact us immediately so we can remove it from our records.

Scope of This Privacy Policy

This Privacy Policy applies solely to the information we collect through our website, online channels, call recordings, and face verification processes. It does not extend to data collected offline.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us: