Question 1

Why choose Moveroo Movers?

Accepted Answer

At Moveroo, we understand that moving home is more than just transporting boxes — it's about trust, reliability, and making your transition as smooth and stress-free as possible.

Question 2

How do I get a quote from Moveroo?

Accepted Answer

Just fill in the enquiry form and we’ll get back to you. You can also call us or email to arrange a no-obligation free quotation survey. We’ll visit your home prior to providing a quote. This ensures we give you the most accurate quote possible. It also lets us scope out and mitigate any issues that would prevent us from delivering an efficient service on the day.

Question 3

What are the quotes based on?

Accepted Answer

Our removal quotes are based on a number of factors including;
Location
Distance to move
Complexity of move (for example, number of flights of stairs or availability of elevator)
Parking distance to front door
Size and number of the vehicles required
Amount of labour required for the move
If you require a hoist or have a piano to be moved
Sash window removal
Our service includes assembly and dismantling as standard, however any additional packing services, packing materials, storage solutions, end-of-tenancy cleaning, overseas shipping and waste removal are additional and are costed accordingly.

Question 4

Do you sell boxes?

Accepted Answer

We sure do. Whatever you buy, you only pay for what you actually use*. So if we quote 30 and you use 25, you only pay for 25.
*excludes sale items or house packs

Question 5

How much notice do we need for an upcoming move?

Accepted Answer

We can be very flexible with dates and times and, if we have availability, we can move you the very next day or sometimes even on the same day.
We would normally recommend that you contact us sooner rather than later. Two – Four weeks’ notice is advisable especially during peak periods (summer, bank holiday weekends, Easter and Christmas/New Year), we do in some cases book people two to three months in advance for larger household or office moves.

Question 6

Can we do our own packing?

Accepted Answer

Sure! We sell a wide range of packing materials 0203 633 6114
Remember, insurance does not cover items you’ve packed yourself as we can’t be sure of how the boxes have been packed. We recommend you always put the heaviest items and breakables (for example books, wine glasses, crystal ornaments) in the smallest box so that they are easy to carry.

Question 7

Payment Mehtods

Accepted Answer

To secure your booking in our system, we require valid debit or credit card details. Please note that we operate on a first-come, first-served basis and cannot reserve dates or time slots without these details.
If you prefer to pay via BACS transfer, we will still need a credit card on file as a form of security.
A 50% deposit is required upfront to confirm your booking. For moves booked on a fixed day rate, the full amount must be paid at least five working days prior to your move to allow sufficient time for funds to clear.
The remaining balance will be calculated and finalised upon completion of your move. This may include adjustments based on the total time taken (if you are on an hourly rate), the quantity of packing materials used, and any additional services or changes made to the original quote (such as additional storage).

Question 8

Do I need to organise parking?

Accepted Answer

As outlined in our Terms and Conditions, it is the responsibility of the client to inform us of any parking restrictions and to make appropriate parking arrangements for both the packing and removal days.

If your property is located in an area with limited or restricted parking (e.g. red routes, single or double yellow lines, resident-only zones, or kerbside restrictions), a parking suspension may be required. This ensures that our vehicles can park as close as possible to your property, which is essential for efficiency — especially since most of our removals are charged on an hourly rate.
Should you require assistance, we can arrange the parking suspension on your behalf for a small administration fee. If your area uses pay and display parking, please either have sufficient coins ready on the day or notify us in advance so we can make arrangements. Again, an admin fee will apply for this service.

Please note: Any parking fines incurred on the day of your move — whether issued on-site by a traffic warden or received later by post — will be added to your final invoice along with an administration fee.

We strongly recommend ensuring that proper parking arrangements are made in advance to avoid delays and additional charges.

Question 9

Do I need to pay congestion charge?

Accepted Answer

If you’re based in central London and we need to enter the congestion zone, we’ll just add the cost to your bill (which is £11.50 per vehicle at time of writing, no VAT is added onto this). Depending on the removal day, if you require additional collection and deliveries/drop offs to be made and our vehicle passes through the congestion zone, we will add this cost onto you final bill per vehicle including the admin fee.

FAQ

Frequently asked questions